I let a lot of things slide mainly because I’ve been around enough to know some things are beyond your control. But today, the folks at NewEgg.com disappointed me. I’ve ordered plenty of PC gear from them and they’re generally very good. So when I saw the following, I was surprised to say the least:
The fact that the box was all messed up, while not a good situation, didn’t really concern me because NewEgg always does a great job of packing stuff to prevent damage. They also have very good customer service so if something got lost, I’m sure they would’ve replaced it.
What did bother me was the following:
That is just a terrible packing job and in my opinion is a sign of pure laziness. How the heck would anyone feel it’s okay to stick in a bunch of packing, lay the ordered product on the top of it and just close the box?! That’s a recipe for disaster. Having worked at UPS when I was younger, I know how packages are handled and that is NOT the best way to ensure something goes undamaged. Very disappointing.
When I spoke to a customer service rep about all of this, I have to say that I just got the feeling that it wasn’t a concern to them. She did offer me a $5 credit but really wasn’t interested in getting the pics that I took until I pressed her on it.
I just hope this isn’t a sign of things to come since it’s one of my favorite sites to purchase equipment from.
Update: I received a call from NewEgg the next day and they’ve totally redeemed themselves.