Comments on: NewEgg.com Disappointment

By: Alex

Alex — Thu, 23 Jul 2009 15:19:19 +0000

Had a similar experience quite recently. Bought a $900 UPS unit, weighing probably 100lbs, with “Special delivery”… So special, the bottom of the box was hanging by one staple, luckily it was heavy enough to not move around much…
My guess is probably some employee somewhere is not quite up to par, and it reflects poorly on the company…
Newegg are doing a great job though, hiccups and all.

By: Newegg Support

Newegg Support — Wed, 22 Jul 2009 21:22:07 +0000

Dear Rey Bango,

Thanks for taking the time to post your kind review. We truly apologize for any inconvenience this packing of your order may of caused you. At your earliest convenience please contact me personally at alex.a.villarino@newegg.com or via phone at 800-390-1119 ext 25040 so I may further assist you in this matter.

Sincerely,

Newegg Support

By: Rey Bango

Rey Bango — Wed, 22 Jul 2009 19:20:56 +0000

Well, I think companies should be made aware of these things and, at the very least, show some concern when someone mentions it. I tend to let a lot of things slide but in this case, I think it deserves a little attention

By: morgamic

morgamic — Wed, 22 Jul 2009 18:19:32 +0000

Hmm. No harm no foul, then. Unless you want to call their packing manager and berate him/her about their packing techniques.

By: CoryMathews

CoryMathews — Wed, 22 Jul 2009 18:15:06 +0000

I tried to order from them the other day and I never got a confirmation screen or anything to say that the order had even been placed. The only way I found out it was not placed was because they never charged my credit card. Not good.

Needless to say I bought somewhere else.

By: Rey Bango

Rey Bango — Wed, 22 Jul 2009 18:14:44 +0000

@morgamic: Luckily no. It was just a light microphone. I was bothered by the packing job they did and the fact that they seemed to not really care about the issue.

By: morgamic

morgamic — Wed, 22 Jul 2009 18:12:22 +0000

Was the product damaged? Doesn’t seem like it’s something that’s heavy enough to make it matter.

By: trobrock

trobrock — Wed, 22 Jul 2009 18:06:35 +0000

That’s sad, I have always had a great experience with Newegg, and like you said they have always had good packing. Hopefully someone from Newegg will see this who cares about the reputation their company receives. Hopefully it wasn’t damaged beyond the packing.